A specialist capability of AURÉ
Savoir Privé Academy
Professional development for luxury-facing teams.
For the people who represent a maison, boutique, restaurant or hospitality concept directly in front of the client.
Discuss a programme ↗Luxury Client Experience
Make the standard visible in every client-facing decision.
For teams representing jewellery and watch houses, fashion boutiques, premium retail, restaurants and hospitality concepts.
- Recognition without performance
- Consistency across the team
- Commercial discipline behind the experience
Discuss this programme ↗Relationship development
Turn a good interaction into a well-held relationship.
Relevant follow-up, clear ownership and disciplined use of client knowledge—without manufacturing intimacy.
- Follow-up and retention
- Relationship ownership
- UHNW client communication
Discuss clienteling ↗GCC Client Expectations
Prepare teams for a more responsive, relationship-intensive environment.
GCC client readiness is treated as a commercial operating standard, not an etiquette lesson.
- Responsiveness and access
- Recognition and continuity
- Service judgement in context
Discuss GCC readiness ↗Boutique Leadership
Give managers the habits behind a consistent client experience.
Coaching, standards and accountability designed around the moments where performance is won or lost.
- Manager observation
- Coaching conversations
- Standards and performance
Discuss leadership ↗Sales psychology & storytelling
Guide the decision without reducing luxury selling to pressure.
Read intent, present provenance and value with precision, and protect discretion throughout the commercial conversation.
- Sales psychology
- Product storytelling
- Follow-up and retention
Discuss sales development ↗The point of difference
European luxury heritage.
GCC client-service discipline.
Savoir Privé connects product culture and institutional standards with responsiveness, recognition and relationship management—without weakening either.
Designed for
- Jewellery & watches
- Fashion boutiques
- Luxury retail
- Premium department stores
- High-end restaurants
- Hotels & hospitality
How programmes begin
The team first.
Then the programme.
Programmes begin with the business, client profile, current standards and the commercial behaviours that need to become more consistent.
The detailed content, exercises and coaching structure remain inside the engagement.
Discuss the team and the standard ↗